Thank you for shopping at Focused Laser Works!
We offer refund and/or exchange within the first 30 days of your purchase if there is a quality issue with a product. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded
To start a return, please send an email to [email protected] listing the item and the reason for return. Please note we have up to 48 hours to determine if the return is accepted.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without approval will not be accepted.
Damages and Issues
Upon receiving your order, inspect your item(s) and contact us immediately if the item(s) are defective, damaged or if you receive the wrong item(s). We will evaluate the issue and make it right.
Exceptions/Non-returnable Items
- Perishable items (food, flowers, plants)
- Custom products (special orders or personalized items)
- Personal care goods (beauty products)
- Hazardous materials
- Flammable liquids
- Gases
- Gift Cards
- Sale items
Refunds
Once the item has been returned and inspected, we will notify you if the refund is approved. If the refund is approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 days has passed from the time a refund has been approved, please contact us at [email protected].